Terms & Conditions

Order Confirmation Rules

Orders must be placed through our official website after completing payment (full or 50% advance).
Once your payment is received, our team will confirm your order.
After confirmation, we will contact you on WhatsApp from 0328-8492097 for order details and updates.
Please ensure your provided WhatsApp number is active and reachable.
Orders will only be processed after successful payment verification.
If we are unable to reach you, order processing may be delayed.
Customers are responsible for providing correct contact and delivery details at the time of order placement.

Customers are required to pay 50% advance payment to confirm their order.
The remaining amount (if applicable) can be paid before or upon delivery, depending on order type.
Orders will only be processed after receiving the advance payment.
Advance payments help us prepare, reserve, and properly package your selected plants.
Once the order is processed, the advance payment is non-refundable, except in cases where we are unable to fulfill the order.
Customers must ensure payment is made only to our official bank account or JazzCash (Till ID) details provided on the website.
Any payment made to incorrect or unofficial sources will not be our responsibility.

Cash on Delivery (COD) is available only for selected areas and orders.
COD may require a partial advance payment (50%) for order confirmation.
Large plant orders or bulk purchases may not be eligible for COD.
COD availability can vary depending on delivery location and courier service.
Customers must ensure full payment is ready at the time of delivery if COD is approved.
Refusal to accept COD order at the time of delivery may lead to account restrictions or future order limitations.
We reserve the right to cancel COD option for any order at our discretion.

Orders are usually processed and dispatched within 1–3 working days after confirmation and payment.
Delivery time may vary depending on your location and courier service availability.
Standard delivery time within major cities is typically 2–5 working days.
For remote or rural areas, delivery may take 5–7 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
Unexpected delays due to weather, courier issues, or high order volume may affect delivery time.
Once your order is dispatched, tracking details (if available) will be shared via WhatsApp.

Customers must provide accurate name, phone number, and complete delivery address at the time of order.
It is the customer’s responsibility to ensure the provided contact number is active and reachable on WhatsApp.
Customers should be available to receive calls or messages regarding order confirmation and delivery updates.
Advance or full payment must be made through official bank or JazzCash (Till ID) only.
Customers must carefully follow plant care instructions after delivery to maintain plant health.
Any issues must be reported within the specified time limits (24 hours for delivery-related claims).
Customers are responsible for ensuring someone is available to receive the parcel at the delivery address.
Incorrect information provided by the customer may result in delays or failed delivery.