Return & Refund Policy

Plant Replacement Conditions

We offer plant replacement within 4 days of delivery if the plant arrives damaged, broken, or in unhealthy condition.
Customers must share clear photos/videos of the plant within 24 hours of receiving the order.
Replacement is only applicable for major damage caused during delivery.
Minor issues such as slight leaf shedding, bent leaves, or small broken leaves are normal during transit and are not eligible for replacement.
Replacement will be processed after verification by our support team.
No replacement will be accepted after 4 days of delivery.
Plants damaged due to improper care, overwatering, underwatering, or harsh weather conditions after delivery are not eligible for replacement.

If your plant arrives damaged or broken during delivery, we will provide a replacement.
Customers must report the issue within 24 hours of delivery with clear photos/videos as proof.
Replacement requests made after 24 hours may not be accepted.
Minor leaf shedding, soil movement, or slight bent leaves during transit are normal and are not considered damaged delivery.
Replacement will only be approved after verification by our support team.
We are committed to ensuring your plants arrive safely and healthy.

Refunds are only applicable if the ordered plant is unavailable or cannot be replaced.
Damaged or unhealthy plants reported within 24 hours of delivery may qualify for replacement instead of a refund.
Minor issues such as leaf shedding, bent leaves, or slight soil movement during transit are not eligible for refund.
Refund requests without clear photo/video proof may not be accepted.
Orders cancelled after dispatch are not eligible for refund.
Refunds, if approved, will be processed to the original payment method within 5–7 business days.

We take full care in packaging and shipping to ensure plants reach you safely.
If your order is delayed, damaged, or incorrect, please contact us within 24 hours of delivery.
For damaged delivery, customers must provide clear photos/videos for verification.
Delays caused by courier services, weather conditions, or unforeseen circumstances are not fully in our control, but we will assist in tracking and resolution.
Incorrect item received must be reported immediately for replacement or correction.
Minor plant changes during transit (slight leaf drop, soil disturbance) are natural and not considered delivery issues.
All delivery-related claims are reviewed and processed after verification by our support team.

All claims related to damaged, incorrect, or missing items must be raised within 24 hours of delivery.
Requests made after 24 hours may not be accepted or processed.
Customers must provide clear photo/video proof when submitting a claim.
Claims submitted without sufficient evidence may be rejected.
Late claims are not eligible for replacement, refund, or compensation.
All claims are subject to verification by our support team before approval.